Yes! In addition to being able to return your in-store purchase at any of our studios, you can also return your purchase through our online returns portal which can be found here: https://returns.studs.com/#/
To process your in-store return, you will need your Order Number and either the Email Address or Phone Number associated with the order.
Don’t know what your order number is? Please contact us at heystud@studs.com and a member of our customer service team can help you retrieve this!
We offer full refunds or exchanges for fashion jewelry within 21 days of purchase.
All returns must be:
- Unworn
- Have no signs of wear or damage
- In its original condition
- In all original packaging
The following items are final sale and cannot be returned or exchanged:
- Piercing jewelry
- Items marked as final sale
- Free gifts or promotional items with retail value
If you have any other questions or concerns, please email us at heystud@studs.com!
For online returns, your return will be processed within 5 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email!