How do I Process an Exchange or Return?

The Studs Returns Portal makes processing an exchange or return a breeze!

For online orders, your return will be processed within 5 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email!

When processing an exchange, you can easily swap out an item for a similar color or different size online here: https://returns.studs.com/#/

Follow the guide below for a step-by-step tutorial on how to process a return or exchange!

Step 1: Navigate to https://returns.studs.com/#/ and enter your order details. 

In the first box you will want to enter your order number and in the second box, the email that is attached to your order. 

If you cannot locate your order number, please reach out to [e-mail] for assistance!

Step 2: Choose an Item to Return

*Please do not create multiple returns for the same order. Select all items you want to return at the same time. If you decide you want to add items to your return, please contact [e-mail]*

 

Step 3: Choose a Reason for Return

Step 4. Choose your Return or Exchange Reason

If you would like a different variant of the earring you are returning (such as a new color or size!) you can easily exchange for the different variant by clicking into the specific reason for returning.

If your item arrived damaged, and you would simply like to replace your earring for a non-defective earring, you can select ‘Item Was Damaged’ → ‘Exchange for new Color’ → Select your original color → ‘Exchange Item’

If you want to continue to solely return your item to us for a refund OR decide you want to exchange it for a completely new earring you can click the button on the bottom, "Return and/or shop for something new!"

Step 5:  Shop with Credit, or Return for Refund

After selecting all the products you want to be included in your return, you will click the "Continue with return" button on the bottom.

After clicking "Continue with return" you will get to this screen. 

On the top, you can see the discount from this customer's previous purchase was carried over and added to their credit if they decided to shop with their Studs credit.

If you would like to continue solely with a return of your items, please choose "Get $X.XX Refund". This will take you to the checkout page where you can select a Studs Credit or a refund through your original payment.

Step 6. Continuing to shop with a Studs credit (applicable for exchanges only)

Once choosing an exchange, our portal will take you to a version of our website with your Studs credit listed in black on the left-hand side as shown below.

This will stay on your screen throughout your whole transaction to remind you how much you have to spend. You are welcome to spend more than your credit or less!

Step 7. Check out

Once you select which earring(s) you would like to receive, click the yellow "Checkout" button above. This will lead you to our checkout page below.

As you can see in this circumstance, the customer chose a more expensive earring to receive, so they will have to enter their credit card information in order to purchase the new earring.  You can then complete your exchange and click "Submit Return".

*Please note that if you are processing an exchange and need it to be shipped to a different location than where your original order was sent, please contact [e-mail] for assistance prior to processing your exchange!*

Step 8. If you decide you no longer want to exchange and want to process a return instead, you can remove the items from "What you're getting" and then process a return like normal with the option of a credit or refund on the original payment method as shown below!